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Item Information   Holdings     Summary     More Content       More by this author     Noll, Douglas, 1950- author.     Subjects     Anger     Interpersonal relations.     Interpersonal communication.     Conflict management.     Psychology.     Browse Catalog     by author:      Noll, Douglas, 1950- author.       by title:      De-escalate : how to...         MARC Display

De-escalate : how to calm an angry person in 90 seconds or less / Douglas E. Noll, JD, MA. by Noll, Douglas, 1950- author. Hillsboro, Oregon : Atria Books, 2017. Subjects Anger   Interpersonal relations.   Interpersonal communication.   Conflict management.   Psychology. ISBN:  9781582706559 (paperback) : 1582706557 (paperback) Description:  xxvii, 228 pages : illustrations ; 22 cm Edition:  First Atria Paperback/Beyond Words edition. Contents:  Foreword / by Brit Elders -- Introduction -- The secret revealed -- Affect labeling in action -- After restoring the clam, then what? Minimum coercion, maximum listening -- The art of core messaging -- Peacemaking in relationships -- Be an affect label leader -- The power of self-awareness -- A master skill for teachers -- How to be civil in an uncivil society -- Afterword. Requests:  0 Summary:  "We live in a more socially polarized time nationally and globally then ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process to you--to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less, and how to apply this skill in all areas of life. A timely and practical relationship book with simple, easy to understand steps, De-Escalate walks readers through real-life examples and scenario-based conversations in order to master his technique, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to transform lives, co-exist and co-respect for a more caring and compassionate future"--   Copy/Holding information Location Collection Call No. Copy Status   Liliha Public Library Adult Nonfiction 303.69 No   Checked In Add Copy to MyList Molokai Public Library Adult Nonfiction 303.69 No   Checked In Add Copy to MyList Mountain View P/S Library Adult Nonfiction 303.69 No   Checked In Add Copy to MyList Pahoa P/S Library Adult Nonfiction 303.69 No   Checked In Add Copy to MyList Nanakuli Public Library Adult Nonfiction 303.69 No   Checked In Add Copy to MyList Nanakuli Public Library Adult Nonfiction 303.69 No   Checked In Add Copy to MyList Wahiawa Public Library Adult Nonfiction 303.69 Nol   missing from shelf Add Copy to MyList Waialua Public Library Adult Nonfiction 303.69 No   Checked In Add Copy to MyList Waikiki-Kapahulu Public Library Adult Nonfiction 303.69 No pap Checked In Add Copy to MyList Waipahu Public Library Adult Nonfiction 303.69 No   Checked In Add Copy to MyList More Results: Prev 1 2

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