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90 days to a high-performance team : a complete problem-solving strategy to help your team thrive in any environment / Chris DeVany.

by DeVany, Chris (Christopher R.)

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New York : McGraw-Hill, c2010.

Teams in the workplace -- Management.

Supervision of employees.

9780071629409 (pbk. : alk. paper) :

0071629408 (pbk. : alk. paper)

xxv, 194 p. : ill. ; 23 cm.

You've just started managing a team-- now what? -- Distinctive customer service : using under-promising and over-delivering to master profitable relationships -- Communication breakdowns : what to do and what not to do -- Facilitating change : how to get the "ain't it awfuls" on your and your team's side -- Ridding yourself of that "one little troublemaker" : legally and ethically : in 5 easy steps -- "The boss from hell" : help is on the way! -- Your team is clashing with another team : getting everyone on the same page -- Managing performance and performance reviews : using managing "music" to "soothe the savage beast" -- Budgeting (ugghh!) : getting the help you need from others to save yourself time, energy, frustration, and money -- From forming to performing : the top ten ways to develop a managing "rhythm" that works for you and your team -- So far away : managing virtual or remote teams -- Motivating the masses : how to be a great coach.

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