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Item Information       Summary     More Content     More by this author     Toporek, Adam.     Subjects     Customer services.     Customer relations.     Management.     Browse Catalog     by author:      Toporek, Adam.       by title:      Be your customer's h...         MARC Display

Be your customer's hero [electronic resource] : real-world tips & techniques for the service front lines / Adam Toporek. by Toporek, Adam. New York : AMACOM American Management Association, 2015. Subjects Customer services.   Customer relations.   Management. Electronic Resource http://hawaii.lib.overdrive.com/ContentDetails.htm?ID=7F01EA6F-1247-4CB5-9C9E-2E056A32B6EF This title is available online; click here to access Electronic Resource https://samples.overdrive.com/be-your-customer-s?.epub-sample.overdrive.com Electronic Resource http://images.contentreserve.com/ImageType-100/0409-1/{7F01EA6F-1247-4CB5-9C9E-2E056A32B6EF}Img100.jpg ISBN:  9780814449066 (electronic bk.) 0814449069 (electronic bk.) Description:  1 online resource. Requests:  0 Summary:  "Provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to achieve the mindset required for Hero-Class service; understand the customer's expectations--and exceed them; develop powerful communication skills; avoid the seven triggers guaranteed to set customers off; handle difficult and even irrational customers with ease; and become an indispensable part of any frontline team"--Amazon.com.   Copy/Holding information No Item Information

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