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Black box thinking : why most people never learn from their mistakes - but some do / Matthew Syed.

by Syed, Matthew, author.

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New York : Portfolio/Penguin, c2015.

Organizational behavior.

9781591848226 (hardback) :

1591848229 (hardback)

xi, 322 pages : illustrations ; 24 cm.

Part I: The logic of failure. A routine operation ; United Airlines 173 ; The paradox of success -- Part II: Cognitive dissonance. Wrongful convictions ; Intellectual contortions ; Reforming criminal justice -- Part III: Confronting complexity. The nozzle paradox ; Scared straight? -- Part IV: Small steps and giant leaps. Marginal gains ; How failure drives innovation -- Part V: The blame game. Libyan Arab Airlines flight 114 ; The second victim -- Part VI: Creating a growth culture. The Beckham effect ; Redefining failure -- Coda: The big picture.

"Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it's safe to fail,"--Amazon.com.

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