HSPLS site
Login
My List - 0
Help
Search
My Account
Databases
HI Newspaper
eBooks/Audiobooks
Learning
PC Reservation
Reading Program
Basic
Advanced
Power
History
Search:
Title Browse
Author Browse
Subject Browse
Best Seller Browse
Music Title Browse
Video/DVD Title Browse
Journal/Newspaper Title Browse
Serial Title Browse
Series Browse (includes Bestseller List)
General Keyword
Title Keyword
Author Keyword
Subject Keyword
Name Keyword
Series Keyword
Score Title Browse
Talking Book Title Browse
Awards Note Browse
Bib No.
Barcode
Refine Search
> You're searching:
HAWAII STATE PUBLIC LIBRARY SYSTEM
Item Information
Holdings
Summary
More Content
More by this author
Booher, Dianna Daniels.
Subjects
Business communication.
Oral communication.
Interpersonal communication.
Browse Catalog
by author:
Booher, Dianna Daniels.
by title:
Communicate with con...
MARC Display
Communicate with confidence : how to say it right the first time and every time / Dianna Booher.
by
Booher, Dianna Daniels.
New York : McGraw-Hill, c2012.
Subjects
Business communication.
Oral communication.
Interpersonal communication.
ISBN:
9780071770132 (alk. paper)
0071770135 (alk. paper)
Description:
xvii, 475 p. ; 23 cm.
Edition:
Rev. and expanded ed.
Contents:
Introduction: communication is a life-or-death matter -- Establishing your credibility -- Conversing one on one -- Making small talk a big deal -- Winning people over to your way of thinking : being persuasive -- Holding your own in meetings, but working as a team -- Listening until you really hear -- Asking the right questions without being intrusive -- Answering questions so people understand and remember what you say -- Saying no and giving other bad news without damaging the relationship -- Apologizing (and accepting apologies) without groveling or grit -- Giving feedback or criticizing without crippling -- Taking the sting out of negative feedback or criticism leveled at you -- Giving advice or coaching someone can really use -- Getting advice or coaching that's helpful -- Negotiating so everyone feels like a winner -- Resolving your conflicts without punching someone out -- Mediating others' conflicts without getting caught in the line of fire -- Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you -- Praising (and accepting praise) so your comments carry weight -- Delegating and giving instructions so "nothing falls between the cracks" -- Minimizing cross-talk between men and women -- Crossing the cultural gulf -- Syncing your body language with your words -- Presenting yourself online through social media -- Communicating common courtesy : etiquette matters.
Requests:
0
Copy/Holding information
Location
Collection
Call No.
Status
Hawaii State Library
Business, Science & Technology
651.73 Bo
Checked In
Add Copy to MyList
Manoa Public Library
Adult Nonfiction
651.73 Bo
Checked In
Add Copy to MyList
Mililani Public Library
Adult Nonfiction
651.73 Bo
Checked In
Add Copy to MyList
Horizon Information Portal 3.0
© 2001-2013
SirsiDynix
All rights reserved.