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Item Information       Summary     More Content     Subjects     Interpersonal communication.     Interpersonal relations.     Browse Catalog       by title:      Crucial conversation...         MARC Display

Crucial conversations [electronic resource] : tools for talking when stakes are high / Kerry Patterson [and others]. New York ; London : McGraw-Hill, ©2012. Subjects Interpersonal communication.   Interpersonal relations. Electronic Resource http://hawaii.lib.overdrive.com/ContentDetails.htm?ID=02C88D35-9DA1-406B-93B9-93B68A78B9E8 This title is available online; click here to access Electronic Resource http://excerpts.cdn.overdrive.com/FormatType-410/0018-1/02C/88D/35/CrucialConversationsToolsforTalkingWh9780071772204.epub Electronic Resource https://samples.overdrive.com/?crid=02C88D35-9DA1-406B-93B9-93B68A78B9E8&.epub-sample.overdrive.com Electronic Resource http://images.contentreserve.com/ImageType-100/0018-1/{02C88D35-9DA1-406B-93B9-93B68A78B9E8}Img100.jpg ISBN:  0071772200 (electronic bk.) 9780071772204 (electronic bk.) Series:  McGraw-Hill's AccessEngineering. Description:  1 online resource (xviii, 244 pages). Edition:  Updated 2nd ed. / new foreword by Stephen R. Covey. Contents:  What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. Requests:  0   Copy/Holding information No Item Information

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