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Item Information   Holdings     Summary     More Content       More by this author     Evenson, Renee, 1951-     Subjects     Customer services -- Management.     Executives -- Training of.     Time management.     Leadership.     Communication in management.     Browse Catalog     by author:      Evenson, Renee, 1951-       by title:      Customer service man...         MARC Display

Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951- New York : AMACOM, 2012. Subjects Customer services -- Management.   Executives -- Training of.   Time management.   Leadership.   Communication in management. ISBN:  9780814417157 (pbk.) 0814417159 (pbk.) Description:  ix, 214 p. ; 24 cm. Contents:  Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. Requests:  0   Copy/Holding information Location Collection Call No. Status   Hawaii State Library Business, Science & Technology 658.31245 Ev Checked In Add Copy to MyList Kaimuki Public Library Adult Nonfiction 658.31245 Ev Checked In Add Copy to MyList

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