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Item Information   Holdings     Summary     More Content       More by this author     Evenson, Renee, 1951- author.     Subjects     Customer services.     Customer relations.     Employees -- Training of.     Browse Catalog     by author:      Evenson, Renee, 1951- author.       by title:      Customer service tra...         MARC Display

Customer service training 101 : quick and easy techniques that get great results / Renée Evenson. by Evenson, Renee, 1951- author. New York : AMACOM, American Management Association, [2018] Subjects Customer services.   Customer relations.   Employees -- Training of. ISBN:  9780814438916 (paperback) : 0814438911 (paperback) Description:  vii, 228 pages ; 24 cm Edition:  Third edition. Contents:  Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics -- Tossing the ball back and forth : effective communication -- Jumping in with both feet : relationship building -- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts -- Saying it with a smile : telephone contacts -- Keeping up with the times : online and social media customer service -- Giving when getting is not expected : self-service contacts -- Calming the storm : customer complaint contacts -- Part 3. Putting it all together. Hitting the ground running : ready, set, go -- Being the best you can be: the total package. Requests:  0   Copy/Holding information Location Collection Call No. Status   Aina Haina Public Library Adult Nonfiction 658.31245 Ev Checked In Add Copy to MyList Hawaii State Library Business, Science & Technology 658.31245 Ev Checked In Add Copy to MyList Hilo Public Library Adult Nonfiction 658.31245 Evenson Checked In Add Copy to MyList Nanakuli Public Library Adult Nonfiction 658.31245 Ev Checked In Add Copy to MyList Waimanalo P/S Library Adult Nonfiction 658.31245 Ev Checked In Add Copy to MyList

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