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Item Information   Holdings     Summary     More Content       More by this author     Lilley, Roy C.     Subjects     Psychology, Industrial.     Interpersonal conflict.     Problem employees.     Browse Catalog     by author:      Lilley, Roy C.       by title:      Dealing with difficu...         MARC Display

Dealing with difficult people / Roy Lilley. by Lilley, Roy C. London ; Philadelphia : Kogan Page, 2010. Subjects Psychology, Industrial.   Interpersonal conflict.   Problem employees. ISBN:  9780749456603 (pbk.) : 0749456604 (pbk.) 9780749460280 0749460288 Series:  Creating success. Description:  x, 148 p. ; 22 cm. Edition:  Rev. 1st ed. Contents:  A short course in human relations -- A quick guide to the seven classically difficult types -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip : a bush fire you can do without -- The customer is always right-- really? -- Complaints : we love them -- e-difficult@yourplace -- Meetings, bloody meetings! -- If things don't change they'll stay the same -- Dealing with conflict : 10 steps to cooling it -- And finally, finally--. Requests:  0   Copy/Holding information Location Collection Call No. Status Due Date   Hawaii State Library Business, Science & Technology 650.13 Li Checked In   Add Copy to MyList Hilo Public Library Adult Nonfiction 650.13 Lilley Checked In   Add Copy to MyList Waianae Public Library Adult Nonfiction 650.13 Li Claimed Returned 11/26/2010 Add Copy to MyList Waipahu Public Library Adult Nonfiction 650.13 Li Lost 12/26/2013 Add Copy to MyList

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