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Dealing with people you can't stand : how to bring out the best in people at their worst / Dr. Rick Brinkman and Dr. Rick Kirschner.

by Brinkman, Rick.

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New York : McGraw-Hill, c2012.

Interpersonal relations.

Interpersonal communication.

Psychology, Industrial.

9780071785723 (paperback ; alk. paper)

0071785728 (paperback ; alk. paper)

xvii, 283 pages : illustrations ; 25 cm

Introduction -- The 10 (+ 3) most unwanted list -- The lens of understanding -- The road to hell is paved with good intentions -- From conflict to cooperation -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Get what you project and expect -- How to change your attitude -- The tank -- The sniper -- The know-it-all -- The think-they-know-it-all -- The grenade -- The yes person -- The maybe person -- The nothing person -- The whiner -- The no person -- The judge -- The meddler -- The martyr -- What if people can't stand you? -- Communication and the challenge of technology -- The eight ounces of prevention in phone communication -- The eight ounces of prevention in e-mail communication -- Afterword: How to take the big step of applying the little steps in this book.

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