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    		• Rubin, Rhea Joyce
     
     Subjects
     
  •  
    		• Public services (Libraries) -- United States.
     
  •  
    		• Customer services -- United States.
     
  •  
    		• Library users -- United States.
     
  •  
    		• Interpersonal communication.
     
  •  
    		• Conflict management.
     
  •  
    		• Anger
     
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    		•  Rubin, Rhea Joyce
     
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    		•  Defusing the angry p...
     
     
     
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    Defusing the angry patron : a how-to-do-it manual for librarians / Rhea Joyce Rubin.
    by Rubin, Rhea Joyce
    View full image
    New York : Neal-Schuman Publishers Inc., [2011], ©2011.
    Subjects
  • Public services (Libraries) -- United States.
    •  
  • Customer services -- United States.
    •  
  • Library users -- United States.
    •  
  • Interpersonal communication.
    •  
  • Conflict management.
    •  
  • Anger
    • ISBN: 
    9781555707316 (alkaline paper)
    1555707319 (alkaline paper)
    Series: 
    How-to-do-it manuals for libraries ; no. 177.
    Description: 
    xv, 125 pages ; 28 cm.
    Edition: 
    Second edition.
    Contents: 
    A primer on anger -- Preventive measures -- How to do it : 25 basic strategies for defusing anger -- Effective listening skills -- Beyond the basics : difficult situations -- The digital landscape -- Coping with your own anger -- Help is at hand.
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    Copy/Holding information
    LocationCollectionCall No.Status 
    Hawaii State LibraryLanguage, Literature & History025.5 RuChecked InAdd Copy to MyList
    Kapolei Public LibraryAdult Nonfiction025.5 RuChecked InAdd Copy to MyList
    Pearl City Public LibraryAdult Nonfiction025.5 Rumissing from shelfAdd Copy to MyList
    Nanakuli Public LibraryR -- Reference, Staff Use025.5 RuChecked InAdd Copy to MyList


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