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Delivering knock your socks off service [electronic resource] / Performance Research Associates ; artwork by John Bush, edited by Ann Thomas and Jill Applegate. New York : American Management Association, c2012 Subjects Customer services. Electronic Resource http://hawaii.lib.overdrive.com/ContentDetails.htm?ID=2A01142A-7D34-471A-BF25-D70F052A7104 This title is available online; click here to access ISBN:  0814417566 (electronic bk.) 9780814417560 (electronic bk.) Series:  Knock your socks off. Description:  1 online resource (xiii, 226 p.) : ill. Edition:  20th anniversary ed. Contents:  The fundamental principles of knock your socks off service -- The how-to's of knock your socks off service -- Communicating knock your socks off service -- The problem-solving side of knock your socks off service -- Knock your socks off service fitness: taking care of you. Requests:  0   Copy/Holding information No Item Information

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