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Item Information       Summary     More Content     More by this author     Birla, Madan.     Subjects     Federal Express Corporation -- Management.     Express service -- Management.     Browse Catalog     by author:      Birla, Madan.       by title:      FedEx delivers [elec...         MARC Display

FedEx delivers [electronic resource] : how the world's leading shipping company keeps innovating and outperforming the competition / Madan Birla. by Birla, Madan. Hoboken, N.J. : John Wiley & Sons, Inc., c2005. Subjects Federal Express Corporation -- Management.   Express service -- Management. Electronic Resource http://hawaii.lib.overdrive.com/ContentDetails.htm?ID=1388E122-A4B8-4E24-B48F-E24B5982415C This title is available online; click here to access ISBN:  0471737178 (electronic bk. : Adobe Reader) Description:  xxi, 215 p. : ill. ; 24 cm. Contents:  Innovating and outperforming the competition -- FedEx's innovation journey -- Why organizations do not innovate -- The five dimensions of an innovation and performance culture -- Engage employees in the enterprise -- Expect and help employees to continually grow -- Create a secure environment for expression and acceptance of creative ideas -- Encourage collaborative development of creative ideas -- Tap employees' commitment -- Conclusion : continuing to lead the way. Requests:  0   Copy/Holding information No Item Information

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