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HAWAII STATE PUBLIC LIBRARY SYSTEM
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Fleming, John Howland.
Subjects
Customer relations.
Sales management.
Consumer satisfaction.
Browse Catalog
by author:
Fleming, John Howland.
by title:
Human sigma : managi...
MARC Display
Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund.
by
Fleming, John Howland.
New York : Gallup Press, 2007.
Subjects
Customer relations.
Sales management.
Consumer satisfaction.
ISBN:
1595620168
9781595620163 :
Description:
313 p. : ill. ; 24 cm.
Edition:
1st ed.
Contents:
The terminator school of management -- Quality control -- Human systems and vital signs -- Feelings are facts -- Customer engagement and emotional attachment -- Emotional attachment : confidence and integrity -- Emotional attachment : pride and passion -- Win their brains and their hearts will follow -- Employee engagement -- Engaging your employees -- The scourge of local variation -- HumanSigma -- The strategy and tactics of HumanSigma : evaluate, intervene, and encourage -- The demand for evaluation -- The demand for intervention -- The demand for encouragement.
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Kapolei Public Library
Adult Nonfiction
658.812 Fl
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Horizon Information Portal 3.25_9884
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