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Item Information       Summary     More Content     More by this author     Ebenstein, Donny, author.     Subjects     Communication in management.     Communication in organizations.     Interpersonal communication.     Interpersonal conflict.     Browse Catalog     by author:      Ebenstein, Donny, author.       by title:      I hear you [electron...         MARC Display

I hear you [electronic resource] : repair communication breakdowns, negotiate successfully, and build consensus-- in three simple steps / Donny Ebenstein. by Ebenstein, Donny, author. New York : American Management Association, c2013. Subjects Communication in management.   Communication in organizations.   Interpersonal communication.   Interpersonal conflict. Electronic Resource http://hawaii.lib.overdrive.com/ContentDetails.htm?ID=485405CD-5378-4DF4-976B-78802465BD54 This title is available online; click here to access Electronic Resource http://images.contentreserve.com/ImageType-100/0409-1/{485405CD-5378-4DF4-976B-78802465BD54}Img100.jpg ISBN:  9780814432204 (electronic bk.) 0814432204 (electronic bk.) Description:  1 online resource. Requests:  0 Summary:  Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to:   Copy/Holding information No Item Information

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