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Reading Program

Introduction to management in the hospitality industry / Clayton W. Barrows, Tom Powers.

by Barrows, Clayton W.

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Hoboken, N.J. : John Wiley & Sons, c2009.

Hospitality industry -- Management.

Electronic Resource

http://www.loc.gov/catdir/toc/ecip0719/2007021306.html

Electronic Resource

http://www.loc.gov/catdir/enhancements/fy0826/2007021306-b.html

Electronic Resource

http://www.loc.gov/catdir/enhancements/fy0826/2007021306-d.html

9780471782773 (cloth) :

0471782777 (cloth)

xxiii, 695 p. : col. ill. ; 24 cm.

Pt. 1. Perspectives on careers in hospitality -- The hospitality industry and you -- Forces affecting growth and change in the hospitality industry -- Pt. 2. Food service -- The restaurant business -- Restaurant operations -- Restaurant industry organization : Chain, independent or franchise? -- Competitive forces in food service -- On-site food service --Issues facing food service -- Food service and the environment -- Pt. 3. Lodging -- Lodging : Meeting guest needs -- Hotel and lodging operations -- Forces shaping the hotel business -- Competition in the lodging business -- Pt. 4. Travel and tourism -- Tourism : Front and center -- Destinations : Tourism generators -- Pt. 5. Management in the hospitality industry -- Management : A new way of thinking -- Planning in hospitality management -- Organizing in hospitality management -- Staffing : Human-resources management in hospitality management -- Control in hospitality management -- Leadership and directing in hospitality management -- Pt. 6. Hospitality as a service industry -- The role of service in the hospitality industry.

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