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Item Information   Holdings     Summary     More Content       More by this author     VanDuinkerken, Wyoma, author.     Subjects     Public services (Libraries)     Library personnel management.     Leadership.     Customer relations.     Browse Catalog     by author:      VanDuinkerken, Wyoma, author.       by title:      Leading libraries : ...         MARC Display

Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper. by VanDuinkerken, Wyoma, author. Chicago : ALA Editions, an imprint of the American Library Association, 2015. Subjects Public services (Libraries)   Library personnel management.   Leadership.   Customer relations. ISBN:  9780838913123 (paperback) 0838913121 (paperback) Description:  xvii, 167 pages : illustrations ; 23 cm Requests:  0 Summary:  The authors explore the act of leading in libraries, with a focus on the acts and behaviors that manifest. They also explore how such actions are derived from individual interactions with others, and how they impact a larger organization. Consideration is given to the value of strategic planning, and the importance of formalizing service leadership in processes and policies.   Copy/Holding information Location Collection Call No. Status   Nanakuli Public Library R -- Reference, Staff Use 025.5 Va Checked In Add Copy to MyList

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