HSPLS site	Login My List - 0 Help
	Search   My Account   Databases   HI Newspaper   eBooks/Audiobooks   Learning   PC Reservation   Reading Program

Basic Advanced Power History

Search:  Title BrowseAuthor BrowseSubject BrowseBest Seller BrowseMusic Title BrowseVideo/DVD Title BrowseJournal/Newspaper Title BrowseSerial Title BrowseSeries Browse (includes Bestseller List)General KeywordTitle KeywordAuthor KeywordSubject KeywordName KeywordSeries KeywordScore Title BrowseTalking Book Title BrowseAwards Note BrowseBib No.Barcode       Refine Search     > You're searching: HAWAII STATE PUBLIC LIBRARY SYSTEM

Item Information       Summary     More Content     More by this author     Arussy, Lior.     Subjects     Customer services -- Management.     Customer relations.     Strategic planning.     Consumer satisfaction.     Browse Catalog     by author:      Arussy, Lior.       by title:      Passionate and profi...         MARC Display

Passionate and profitable [electronic resource] : why customer strategies fail and ten steps to do them right / Lior Arussy. by Arussy, Lior. Hoboken, N.J. : Wiley, c2005. Subjects Customer services -- Management.   Customer relations.   Strategic planning.   Consumer satisfaction. Electronic Resource http://hawaii.lib.overdrive.com/ContentDetails.htm?ID=BCF2DEC0-2A68-4923-80AB-003830F9B75F This title is available online; click here to access ISBN:  0471721344 (electronic bk. : Adobe Reader) Description:  xviii, 204 p. : ill. ; 24 cm. Contents:  Understanding the fatal mistakes -- Critical choice 1--who are we, customer pleasers or efficiency crunchers? -- Critical choice 2--what is the role of the customer in our existence? -- Critical choice 3--what defines our total experience? -- Critical choice 4--what customers do we neglect? -- Critical choice 5--what kind of relationships do we seek? -- Critical choice 6--how do we change our organization to avoid the silo-based customer trap? -- Critical choice 7--do we employ functional robots or passionate evangelists? -- Critical choice 8--post-sales dialogue and service, do we really care? -- Critical choice 9--what do our measurements say about us? -- Critical choice 10--how long do we milk our products? -- The ultimate choice--customer strategies, a mutual lifetime commitment. Requests:  0   Copy/Holding information No Item Information

Horizon Information Portal 3.25_9884

© 2001-2013 SirsiDynix All rights reserved.