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People's skills [electronic resource] / Casey Hawley.

by Hawley, Casey Fitts, author.

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Indianapolis : Alpha, 2014.

Interpersonal relations.

Interpersonal communication.

Electronic Resource

http://hawaii.lib.overdrive.com/ContentDetails.htm?ID=A3E57FAE-7561-4F58-AF96-AA8A2E4077A1 This title is available online; click here to access

Electronic Resource

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Electronic Resource

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9781615646449 (electronic bk.)

1615646442 (electronic bk.)

9781615646432 (electronic bk.)

1615646434 (electronic bk.)

1 o]nline resource.

Part 1. All you need to know about communication basics -- 1. What happens in great communication? -- 2. How to be a great listener -- 3. Developing great conversation skills -- 4. Meeting and greeting friends and strangers -- part 2. The number-one communication skill : nonverbal communication -- 5. What is nonverbal communication? -- 6. Other nonverbal ways you communicate -- 7. Why tone of voice matters -- part 3. Handling routine conflict, difficult people, and awkward situations -- 8. Dealing with conflict -- 9. Preparing for important conversations -- 10. Handling the five most difficult conversations -- 11. Being assertive vs. being aggressive -- 12. Coping with conflict and difficult people -- part 4. Building strong, rewarding relationships -- 13. From acquaintance to friend -- 14. Building and maintaining special friendships -- 15. Being influential and persuasive -- 16. Giving clear information -- 17. Collaborating with partners -- 18. When to stay silent -- part 5. Dealing with differences in communication -- 19. Embracing differences in culture -- 20. Identifying and adapting your unique gifts and style -- 21. Adapting to generational differences in communication -- part 6. Speaking to groups -- 22. Speaking to a team of small group -- 23. Speaking formally to a large group.

This guide offers advice on the foundations of effective communication, tips on understanding and maximizing nonverbal communication, ways to handle conflict and difficult conversations, pointers on being more influential and persuasive, and a primer for public speaking to small or large groups.

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