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Item Information       Summary     More Content     More by this author     Gross, T. Scott, author.     Subjects     Customer services.     Browse Catalog     by author:      Gross, T. Scott, author.       by title:      Positively outrageou...         MARC Display

Positively outrageous service [electronic resource] : how to delight and astound your customers and win them for life / T. Scott Gross with Andrew Szabo and Michael Hoffman. by Gross, T. Scott, author. New York : Allworth Press, c2016. Subjects Customer services. Electronic Resource http://hawaii.lib.overdrive.com/ContentDetails.htm?ID=6D14043E-3104-41D0-9BF2-AC11762CEA70 This title is available online; click here to access Electronic Resource http://samples.overdrive.com/?crid=6d14043e-3104-41d0-9bf2-ac11762cea70&.epub-sample.overdrive.com Electronic Resource http://images.contentreserve.com/ImageType-100/1486-1/{6D14043E-3104-41D0-9BF2-AC11762CEA70}Img100.jpg ISBN:  9781510708181 (electronic bk.) 1510708189 (electronic bk.) 9781510708174 1510708170 Description:  1 online resource Edition:  Third edition. Contents:  In the beginning -- More POS stories -- Sam Walton's killing me! Or why POS is the competative advantage -- Service is an affair of the heart -- Trends -- A positively outrageous solution -- The history of POS -- Inviting the customer to play -- Competence, confidence, comfort -- The first step to POS: microbranding -- The secret to standing out -- See it! -- Name it! -- Staff it!: you cannot win with a losing team -- Market it like there's no tomorrow! -- POS marketing -- The manager's toolbox. Requests:  0   Copy/Holding information No Item Information

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