HSPLS site	Login My List - 0 Help
	Search   My Account   Databases   HI Newspaper   eBooks/Audiobooks   Learning   PC Reservation   Reading Program

Basic Advanced Power History

Search:  Title BrowseAuthor BrowseSubject BrowseBest Seller BrowseMusic Title BrowseVideo/DVD Title BrowseJournal/Newspaper Title BrowseSerial Title BrowseSeries Browse (includes Bestseller List)General KeywordTitle KeywordAuthor KeywordSubject KeywordName KeywordSeries KeywordScore Title BrowseTalking Book Title BrowseAwards Note BrowseBib No.Barcode       Refine Search     > You're searching: HAWAII STATE PUBLIC LIBRARY SYSTEM

Item Information   Holdings     Summary     More Content       More by this author     Taffer, Jon.     Subjects     Restaurant management.     Customer relations.     Success in business.     Browse Catalog     by author:      Taffer, Jon.       by title:      Raise the bar : an a...         MARC Display

Raise the bar : an action-based method for maximum customer reactions / Jon Taffer, with Karen Kelly. by Taffer, Jon. Boston : New Harvest Houghton Mifflin Harcourt, 2013. Subjects Restaurant management.   Customer relations.   Success in business. ISBN:  9780544148307 (hardback) : 0544148304 (hardback) Description:  246 pages ; 24 cm Contents:  Machine generated contents note: Introduction: Open for Business 1 -- 1. You Sell One Thing: Reactions 9 -- 2. You as a Reaction Manipulator 24 -- 3. Money Is in Reactions, Not Transactions 48 -- 4. Employees, the Engine of Reaction Management 69 -- 5. Four-Walls Marketing 95 -- 6. Interior Works 129 -- 7. Visibility Is Money 160 -- 8. The Revenue Response 180 -- 9. Innovation and the Risk of Wrong Reactions 208 -- Conclusion: Last Call 221 -- Appendix: Creating the Perfect Menu 225. Requests:  0 Summary:  "If there's anyone who can prevent a bar or restaurant from going belly up, it's Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants. As host and co-producer of Spike TV's Bar Rescue, a documentary-style series, Taffer gives struggling bars one last chance to succeed with a mixture of business acumen and tough love. Now he's offering his no-nonsense strategy for eliciting just the right emotional reactions in customers to everyone. Raise the Bar distills the secrets to running a successful enterprise with Reaction Management, a strategy and philosophy Taffer developed and uses in his business and on Bar Rescue. It works whether you're running a storefront operation or a web-based company, whether you're manufacturing widgets or providing a service. Taffer's overarching philosophy is this: All business is about creating the right reactions in your customers. Even better: You can control those reactions to a very large degree. Raise the Bar is the definitive manual on transforming a bar or restaurant with actionable, proven strategies for immediate impact"--   Copy/Holding information Location Collection Call No. Status   Hilo Public Library Adult Nonfiction 658 Taffer Checked In Add Copy to MyList

Horizon Information Portal 3.25_9884

© 2001-2013 SirsiDynix All rights reserved.