HSPLS site
Login
My List - 0
Help
Search
My Account
Databases
HI Newspaper
eBooks/Audiobooks
Learning
PC Reservation
Reading Program
Basic
Advanced
Power
History
Search:
Title Browse
Author Browse
Subject Browse
Best Seller Browse
Music Title Browse
Video/DVD Title Browse
Journal/Newspaper Title Browse
Serial Title Browse
Series Browse (includes Bestseller List)
General Keyword
Title Keyword
Author Keyword
Subject Keyword
Name Keyword
Series Keyword
Score Title Browse
Talking Book Title Browse
Awards Note Browse
Bib No.
Barcode
Refine Search
> You're searching:
HAWAII STATE PUBLIC LIBRARY SYSTEM
Item Information
Summary
More Content
More by this author
Bettencourt, Lance.
Subjects
Customer services
Customer services -- Technological innovations.
Browse Catalog
by author:
Bettencourt, Lance.
by title:
Service innovation [...
MARC Display
Service innovation [electronic resource] : how to go from customer needs to breakthrough services / Lance A. Bettencourt.
by
Bettencourt, Lance.
New York : McGraw-Hill, c2010.
Subjects
Customer services
Customer services -- Technological innovations.
Electronic Resource
http://hawaii.lib.overdrive.com/ContentDetails.htm?ID=B696C999-58BD-455C-80E9-A0C24FC98462
This title is available online; click here to access
ISBN:
9780071717861 (electronic bk.)
0071717862 (electronic bk.)
Description:
1 online resource (xxix, 255 p.) : ill.
Contents:
Introduction -- Customer needs that drive service innovation -- Discover opportunities for new service innovation -- Discover opportunities for core service innovation -- Discover opportunities for service delivery innovation -- Discover opportunities for supplementary service innovation -- Discover opportunities for service delivery innovation : the provider -- Discover ways to differentiate service delivery -- Define innovative service concepts -- Conclusion.
Requests:
0
Copy/Holding information
No Item Information
Horizon Information Portal 3.25_9884
© 2001-2013
SirsiDynix
All rights reserved.