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Item Information       Summary     More Content     More by this author     Stone, Douglas, 1958- author.     Subjects     Feedback (Psychology)     Interpersonal communication.     Browse Catalog     by author:      Stone, Douglas, 1958- author.       by title:      Thanks for the feedb...         MARC Display

Thanks for the feedback [electronic resource] : the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood) / Douglas Stone & Sheila Heen. by Stone, Douglas, 1958- author. New York, New York : Viking, 2014. Subjects Feedback (Psychology)   Interpersonal communication. Electronic Resource http://hawaii.lib.overdrive.com/ContentDetails.htm?ID=3D027182-1DFF-447A-9B43-74E107DAC5DF This title is available online; click here to access Electronic Resource http://images.contentreserve.com/ImageType-100/1523-1/{3D027182-1DFF-447A-9B43-74E107DAC5DF}Img100.jpg ISBN:  9781101614273 (electronic bk.) 1101614277 (electronic bk.) Description:  1 online resource (348 pages) : illustrations. Contents:  The feedback challenge -- Truth triggers -- Relationship triggers -- Identity triggers -- Feedback in conversation. Requests:  0 Summary:  "The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education"--   Copy/Holding information No Item Information

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