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Item Information   Holdings     Summary     More Content       More by this author     Solomon, Micah, author.     Subjects     Food service management.     Hospitality industry -- Management.     Browse Catalog     by author:      Solomon, Micah, author.       by title:      The heart of hospita...         MARC Display

The heart of hospitality : great hotel and restaurant leaders share their secrets / Micah Solomon. by Solomon, Micah, author. New York : SelectBooks, Inc., [2018] Subjects Food service management.   Hospitality industry -- Management. ISBN:  9781590794890 (paperback) 1590794893 (paperback) Description:  xii, 223 pages ; 24 cm. Edition:  First paperback edition. Contents:  The last customer on Earth -- Systems and standards : the secret weapons of service -- People are the heart of hospitality -- Building a culture of yes -- Developing a genuine service style -- The power of authenticity -- Moviemaking and magic -- The "chocolate tastes better when it's being shared" theorem -- How the digital revolution has changed your customer . Requests:  0 Summary:  "Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizations"--   Copy/Holding information Location Collection Call No. Status   Molokai Public Library Adult Nonfiction 647.95068 So Checked In Add Copy to MyList

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