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Tongue fu! at school : 30 ways to get along better with teachers, principals, students, and parents / Sam Horn ; [foreword by Don Cameron].

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Lanham : Taylor Trade Pub. ; [s.l.] : Distributed by National Book Network, c2004.

Interaction analysis in education.

Communication in education.

Conflict management.

Electronic Resource

http://www.loc.gov/catdir/toc/ecip0411/2003025952.html

1589791061 (pbk. : alk. paper)

xii, 244 p. ; 23 cm.

1st Taylor Trade Pub. ed.

Connect (vs. cancel) what's been said -- Coach (vs. criticize) performance -- Turn orders into requests -- Put yourself on the same side -- Turn apathy into empathy -- Pre-empt "problems" -- Avoid extremes -- Take the "not's out of your communication -- Fast-forward through frustration -- Clear up complaints by taking the AAA train -- Listen up! -- Use fun fu! to handle hassles with humor -- Focus on solutions, not fault -- Make people feel heard, not hassled -- Don't know what to say? Say this -- Graciously exit no-win disputes -- Use tongue glue! -- Approach with an open mind -- Don't take control, share control -- Lay down the laws -- Tactfully terminate monologues -- Diplomatically say "no" -- Choose your battles so you act wisely, not rashly -- Use the five principles of ethical persuasion -- Hold people accountable for inappropriate behavior -- Break free from bullies -- Act confident even when you don't feel confident -- Maintain a positive perspective -- Choose to act and influence with integrity -- Turn intentions into actions.

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