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When talk works : profiles of mediators / Deborah M. Kolb and associates.

by Kolb, Deborah M.

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San Francisco : Jossey-Bass, c1994.

Mediation -- United States.

Conflict management -- United States.

Dispute resolution (Law) -- United States.

Jossey-Bass conflict resolution series

xxi, 513 p. : ill. ; 24 cm.

Introduction : Another way to settle disputes: The practice of mediation -- Pt. 1. The professtionals : Frances Butler: Questions that lead to answers in child custody mediation -- Patrick Davis: "To bring out the best ... to undo a little pain" in special education mediation -- Howard Bellman: Using "bundles of input" to negotiate an environmental dispute -- William Hobgood: "conditioning" parties in labor grievances -- Patrick Phear: Control, commitment, and minor miracles in family and divorce mediation -- Pt. 2. Builders of the field : Albie M. Davis: Community mediation as community organizing -- Eric Green: Finding alternatives to litigation in business disputes -- Lawrence Susskind: Acitivist mediation and public disputes -- Pt. 3. Extending the reach of mediation : Juju Atkinson: Blurring the distinction between mediation and adjudication -- Jimmy Carter: The power of moral suasion in international mediation -- Linda Colburn: On-the-spot mediation in a public housing project -- Joseph Elder: Quiet peacemaking in a civil war -- Conclusion : The realities of making talk work.

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