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HAWAII STATE PUBLIC LIBRARY SYSTEM
Item Information
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Gross, T. Scott.
Subjects
Customer services
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by author:
Gross, T. Scott.
by title:
Why service stinks--...
MARC Display
Why service stinks-- and exactly what to do about it! / T. Scott Gross.
by
Gross, T. Scott.
Chicago : Dearborn Trade Pub., c2004.
Subjects
Customer services
ISBN:
0793176816 (pbk.) :
Description:
ix, 229 p. : ill. ; 23 cm.
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Horizon Information Portal 3.25_9884
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