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Item Information   Holdings     Summary     More Content       More by this author     Ebenstein, Donny.     Subjects     Communication in management.     Communication in organizations.     Interpersonal communication.     Interpersonal conflict.     Browse Catalog     by author:      Ebenstein, Donny.       by title:      I hear you : repair ...         MARC Display

I hear you : repair communication breakdowns, negotiate successfully, and build consensus... in three simple steps / Donny Ebenstein. by Ebenstein, Donny. New York : AMACOM, c2013. Subjects Communication in management.   Communication in organizations.   Interpersonal communication.   Interpersonal conflict. ISBN:  9780814432198 (hbk.) : 0814432190 (hbk.) Description:  xiii, 273 pages ; 24 cm Contents:  Introduction: From conflict to consensus -- Becoming your own coach -- Change yourself: going from stuck to unstuck -- Shifting perspective -- Overcome your own defenses: tearing down the walls -- Tell their story: looking through the eyes -- Looking from the outside in: seeing is believing -- Don't take it personally: understanding it's not about you -- Don't lose yourself: maintaining balance -- Practice, practice, practice: getting to Carnegie Hall -- What comes next: making change happen and identifying dead ends. Requests:  0 Summary:  Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just using different words, but rather learning to think differently. "I Hear You" supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to: tell the other person's story--the cornerstone of real engagement; look from the outside in and see themselves as others do; recognize the role systemic factors play--and transform a conflict into a shared challenge; and overcome the defense mechanisms that derail dialogue. For anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, "I Hear You" changes opposition into understanding and mere talk into real trust.   Copy/Holding information Location Collection Call No. Status   Hawaii State Library Business, Science & Technology 658.45 Eb Checked In Add Copy to MyList

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