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Be brilliant in the basics : finding success in retail through detail / Kelvin Goss ; with contributions by Felicia Delk.

by Goss, Kelvin, author.

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Dallas, Texas : Brown Books Publishing Group, c2017.

Retail trade -- Management.

9781612549392 (paperback) :

161254939X (paperback)

xviii, 124 pages : illustrations ; 18 cm

"Kelvin Goss has over thirty years' retail experience. He began his retail career as a teenager, bagging groceries and selling hot dogs at a hot dog cart. He was the first African American promoted to vice president of a regional grocery chain, and he then advanced his career by moving to Walmart, the largest retailer in the world. Goss' passion, energy and understanding about what it takes to succeed in retail literally jump off the pages of Brilliant in the Basics. Retail is detail. Retail is all about interpersonal relationshipswith associates, customers, peers, and supervisors. He delves into the intricacies of being a servant leader with practical tips about how to succeed as a retail-store manager." -- Page [4] of cover.

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