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Item Information   Holdings     Summary     More Content       More by this author     Howes, Molly, author.     Subjects     Apologizing.     Emotions.     Browse Catalog     by author:      Howes, Molly, author.       by title:      A good apology : fou...         MARC Display

A good apology : four steps to make things right / Molly Howes, PhD. by Howes, Molly, author. New York : Grand Central Publishing, 2020. Subjects Apologizing.   Emotions. ISBN:  9781538701317 (hardcover) : 1538701316 (hardcover) : Description:  xvi, 267 pages ; 24 cm Edition:  First edition. Contents:  Introduction -- Apologizing is too hard to do and too important not to do -- How to apologize - What, there's more? -- Conclusion: You can make things right. Requests:  0 Summary:  "Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury. An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"--   Copy/Holding information Location Collection Call No. Status   Hawaii State Library Social Science & Philosophy 158.2 Ho Checked In Add Copy to MyList Hilo Public Library Adult Nonfiction 158.2 Howes Checked In Add Copy to MyList Kaimuki Public Library Adult Nonfiction 158.2 Ho Checked In Add Copy to MyList Kalihi-Palama Public Library Adult Nonfiction 158.2 Ho Checked In Add Copy to MyList Kapolei Public Library Adult Nonfiction 158.2 Ho Checked In Add Copy to MyList Salt Lake-Moanalua Public Library Adult Nonfiction 158.2 Ho Checked In Add Copy to MyList Wahiawa Public Library Adult Nonfiction 158.2 Ho Checked In Add Copy to MyList Waianae Public Library Adult Nonfiction 158.2 Ho Checked In Add Copy to MyList

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