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HAWAII STATE PUBLIC LIBRARY SYSTEM
Item Information
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Laughlin, Sara, 1949-
Subjects
Library administration -- United States.
Total quality management -- United States.
Library planning -- United States.
Customer services -- United States.
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by author:
Laughlin, Sara, 1949-
by title:
The quality library ...
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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
by
Laughlin, Sara, 1949-
Chicago : American Library Association, 2008.
Subjects
Library administration -- United States.
Total quality management -- United States.
Library planning -- United States.
Customer services -- United States.
ISBN:
9780838909522 (pbk.)
0838909523 (pbk.)
Description:
xiv, 144 p. : ill. ; 28 cm.
Contents:
The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
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