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HAWAII STATE PUBLIC LIBRARY SYSTEM
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Ross, Catherine Sheldrick.
Subjects
Reference services (Libraries)
Electronic reference services (Libraries)
Interviewing.
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by author:
Ross, Catherine Sheldrick.
by title:
Conducting the refer...
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Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.
by
Ross, Catherine Sheldrick.
New York : Neal-Schuman Publishers Inc., ©2009.
Subjects
Reference services (Libraries)
Electronic reference services (Libraries)
Interviewing.
ISBN:
9781555706555
155570655X
Series:
How-to-do-it manuals for libraries ; no. 166.
Description:
xiv, 290 pages : illustrations ; 28 cm.
Edition:
2nd ed.
Contents:
Why bother with a reference interview? -- Setting the stage for the reference interview : the first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview.
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Call No.
Status
Hawaii State Library
Language, Literature & History
025.52 Ro
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Horizon Information Portal 3.25_9884
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