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HAWAII STATE PUBLIC LIBRARY SYSTEM
Item Information
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More by this author
Noll, Douglas, 1950- author.
Subjects
Anger
Interpersonal relations.
Interpersonal communication.
Conflict management.
Psychology.
Browse Catalog
by author:
Noll, Douglas, 1950- author.
by title:
De-escalate : how to...
MARC Display
De-escalate : how to calm an angry person in 90 seconds or less / Douglas E. Noll, JD, MA.
by
Noll, Douglas, 1950- author.
Hillsboro, Oregon : Atria Books, 2017.
Subjects
Anger
Interpersonal relations.
Interpersonal communication.
Conflict management.
Psychology.
ISBN:
9781582706559 (paperback) :
1582706557 (paperback)
Description:
xxvii, 228 pages : illustrations ; 22 cm
Edition:
First Atria Paperback/Beyond Words edition.
Contents:
Foreword / by Brit Elders -- Introduction -- The secret revealed -- Affect labeling in action -- After restoring the clam, then what? Minimum coercion, maximum listening -- The art of core messaging -- Peacemaking in relationships -- Be an affect label leader -- The power of self-awareness -- A master skill for teachers -- How to be civil in an uncivil society -- Afterword.
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Summary:
"We live in a more socially polarized time nationally and globally then ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process to you--to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less, and how to apply this skill in all areas of life. A timely and practical relationship book with simple, easy to understand steps, De-Escalate walks readers through real-life examples and scenario-based conversations in order to master his technique, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to transform lives, co-exist and co-respect for a more caring and compassionate future"--
Copy/Holding information
Location
Collection
Call No.
Copy
Status
Due Date
Aina Haina Public Library
Adult Nonfiction
303.69 No
Checked In
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Hawaii Kai Public Library
Adult Nonfiction
303.69 No
Lost
09/02/2021
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Hawaii State Library
Social Science & Philosophy
303.69 No
Checked In
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Hilo Public Library
Adult Nonfiction
303.69 Noll
Checked In
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Kalihi-Palama Public Library
Adult Nonfiction
303.69 No
Checked In
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Kapolei Public Library
Adult Nonfiction
303.69 No
Checked In
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Keaau P/S Library
Adult Nonfiction
303.69 No
pbk
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Lanai P/S Library
Adult Nonfiction
303.69 No
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Laupahoehoe P/S Library
Adult Nonfiction
303.69 Noll
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Lihue Public Library
Adult Nonfiction
303.69 Noll
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