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Item Information   Holdings     Summary     More Content       More by this author     Bell, Chip R.     Subjects     Customer relations.     Customer services.     Customer loyalty.     Internet.     Browse Catalog     by author:      Bell, Chip R.       by title:      Wired and dangerous ...         MARC Display

Wired and dangerous : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson. by Bell, Chip R. San Francisco : Berrett-Koehler Publishers, c2011. Subjects Customer relations.   Customer services.   Customer loyalty.   Internet. ISBN:  9781605099750 (pbk. : alk. paper) 1605099759 Description:  vii, 248 p. : ill. ; 22 cm. Contents:  Pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers. Requests:  0 Summary:  Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews.   Copy/Holding information Location Collection Call No. Status   Hawaii State Library Business, Science & Technology 658.812 Be Checked In Add Copy to MyList

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