HSPLS site
Login
My List - 0
Help
Search
My Account
Databases
HI Newspaper
eBooks/Audiobooks
Learning
PC Reservation
Reading Program
Basic
Advanced
Power
History
Search:
Title Browse
Author Browse
Subject Browse
Best Seller Browse
Music Title Browse
Video/DVD Title Browse
Journal/Newspaper Title Browse
Serial Title Browse
Series Browse (includes Bestseller List)
General Keyword
Title Keyword
Author Keyword
Subject Keyword
Name Keyword
Series Keyword
Score Title Browse
Talking Book Title Browse
Awards Note Browse
Bib No.
Barcode
Refine Search
> You're searching:
HAWAII STATE PUBLIC LIBRARY SYSTEM
Item Information
Holdings
Summary
More Content
More by this author
Heskett, James L.
Subjects
Customer services.
Service industries -- Management.
Browse Catalog
by author:
Heskett, James L.
by title:
What great service l...
MARC Display
What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
by
Heskett, James L.
Oakland, CA : Berrett-Koehler Publishers, Inc., c2015.
Subjects
Customer services.
Service industries -- Management.
ISBN:
9781626565845 (hardcover) :
1626565848 (hardcover)
Description:
viii, 275 pages : illustrations ; 24 cm
Edition:
First edition.
Requests:
0
Copy/Holding information
Location
Collection
Call No.
Status
Hawaii Kai Public Library
Adult Nonfiction
658.4092 He
Checked In
Add Copy to MyList
Hawaii State Library
Business, Science & Technology
658.4092 He
Checked In
Add Copy to MyList
Kaimuki Public Library
Adult Nonfiction
658.4092 He
Checked In
Add Copy to MyList
Horizon Information Portal 3.25_9884
© 2001-2013
SirsiDynix
All rights reserved.
Login
Help
