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HAWAII STATE PUBLIC LIBRARY SYSTEM
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Spendolini, Michael.
Subjects
Total quality management.
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by author:
Spendolini, Michael.
by title:
The benchmarking boo...
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The benchmarking book / Michael J. Spendolini.
by
Spendolini, Michael.
New York : AMACOM, c1992.
Subjects
Total quality management.
ISBN:
0814450776 (hardcover) :
Description:
xiv, 207 p. : ill. ; 24 cm.
Contents:
The benchmarking concept -- The benchmarking process -- Stage 1: determining what to benchmark -- Stage 2: forming a benchmarking team -- Stage 3: identifying benchmark partners -- Stage 4: collecting and analyzing benchmarking information -- Stage 5: taking action -- Ethical and legal issues -- Keys to benchmarking success.
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Hawaii State Library
Business, Science & Technology
658.562 S
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