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Item Information   Holdings     Summary     More Content       More by this author     Toporek, Adam.     Subjects     Customer services.     Customer relations.     Management.     Browse Catalog     by author:      Toporek, Adam.       by title:      Be your customer's h...         MARC Display

Be your customer's hero : real-world tips & techniques for the service front lines / Adam Toporek. by Toporek, Adam. New York : AMACOM American Management Association, c2015. Subjects Customer services.   Customer relations.   Management. ISBN:  9780814449059 (pbk.) : 0814449050 (pbk.) Description:  xii, 244 pages ; 23 cm Requests:  0 Summary:  "Provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to achieve the mindset required for Hero-Class service; understand the customer's expectations--and exceed them; develop powerful communication skills; avoid the seven triggers guaranteed to set customers off; handle difficult and even irrational customers with ease; and become an indispensable part of any frontline team"--Amazon.com.   Copy/Holding information Location Collection Call No. Status   Waialua Public Library Adult Nonfiction 658.812 To Checked In Add Copy to MyList

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