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Item Information   Holdings     Summary     More Content       More by this author     Webb, Nicholas J., 1958- author.     Subjects     Customer services.     Customer relations.     Browse Catalog     by author:      Webb, Nicholas J., 1958- author.       by title:      What customers crave...         MARC Display

What customers crave : how to create relevant and memorable experiences at every touchpoint / Nicholas J. Webb. by Webb, Nicholas J., 1958- author. New York, NY : AMACOM, c2017. Subjects Customer services.   Customer relations. ISBN:  9780814437810 (hardcover) : 0814437818 (hardcover) Description:  ix, 257 pages : illustrations ; 24 cm Contents:  Part one. What you need to know about the customer experience -- The advent of "exceptional" customer service -- Bring home the bacon: the value of customer types -- The journey to exceptional customer experiences -- Getting down to the nitty-gritty: why, who, and what -- Innovating excellence -- Innovation: a collaborative process -- Part two. Mapping your customer's journey -- The pre-touchpoint moment -- The first touchpoint moment -- The core touchpoint moment -- The perfect last touchpoint moment -- The in-touchpoint moment -- Technology and the future of customer experience -- Your roadmap to What Customers Crave. Requests:  0   Copy/Holding information Location Collection Call No. Status   Hawaii State Library Business, Science & Technology 658.812 We Checked In Add Copy to MyList Hilo Public Library Adult Nonfiction 658.812 Webb Checked In Add Copy to MyList Koloa P/S Library Adult Nonfiction 658.812 We Checked In Add Copy to MyList Makawao Public Library Adult Nonfiction 658.812 We Checked In Add Copy to MyList Pearl City Public Library Adult Nonfiction 658.812 We Checked In Add Copy to MyList Nanakuli Public Library Adult Nonfiction 658.812 We Checked In Add Copy to MyList

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