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  • Weeks, Holly.
     
     Subjects
     
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  • Business communication.
     
  •  
  • Interpersonal communication.
     
  •  
  • Oral communication.
     
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  •  Failure to communica...
     
     
     
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    Failure to communicate : how conversations go wrong and what you can do to right them / Holly Weeks.
    by Weeks, Holly.
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    Boston, Mass. : Harvard Business Press, c2008.
    Subjects
  • Business communication.
  •  
  • Interpersonal communication.
  •  
  • Oral communication.
  • ISBN: 
    9781578518999 :
    1578518997 :
    Description: 
    vi, 240 p. : ill. ; 24 cm.
    Contents: 
    Anatomy of hard talks -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Caught up in emotions -- Out of emotion's grip: increasing skill -- Working blind in the "breakdown gap" -- Out of the breakdown gap: strategy and tactics -- Conclusion: getting back on track.
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    Hawaii State LibraryBusiness, Science & Technology650.13 WeChecked InAdd Copy to MyList


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