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Effective communication skills [digital videodisc].

Chantilly, VA : The Teaching Company, c2011.

Communication -- Study and teaching.

Interpersonal communication.

Oral communication.

Dialogue analysis.

Conflict management.

Great courses (DVD). Professional.

4 videodiscs (720 min.) : sound, color ; 4 3/4 in + 1 course guidebook (vi, 80 pages : illustrations, portraits ; 19 cm)

Disc 1. Lectures 1-6. The magic of everyday communication ; The complex layers of face-to-face talk ; The social context that shapes our talk ; The operations of the cognitive unconscious ; The conscious mind in perception ; The conscious mind in using language -- disc 2. Lectures 7-12. The conscious mind and emotion ; The development of our sense of self ; Self, attachment, and self-esteem ; Protecting the self in face-to-face talk ; Conscious self-talk and self-management ; Challenges to effective communication -- disc 3. Lectures 13-18. Talking to connect and build relationships ; Differences, disagreement, and control talk ; Commands, accusations, and blame ; Healing relationships with dialogue talk ; Focus on the other -- the heart of dialogue ; Assertive dialogue to manage disagreement -- disc 4. Lectures 19-24. Compassionate confrontation ; Communication, gender, and culture ; Talking our way to lasting relationships ; Leadership, appreciation, and productivity ; Dialogue and appreciation : engaged employees ; Dialogue : ethical choices behind our talk.

This course provides a theoretical and practical survey of the ideas behind and the practices of effective communication. It helps you become aware of the automatic processes involved that influence every day talk, of how face-to-face talk really works in the most common three recognized modes: connect talk, control talk, and dialogue talk. Effectiveness is measured by three things: getting what one wants, being understood from our point of view, and the other party being fine with the exchange. Later lectures analyze three vital contexts where positive, clear, and enabling communication is critical: between the genders, in the home and in the workplace.

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