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Item Information   Holdings     Summary     More Content       More by this author     Porath, Christine Lynne, author.     Subjects     Employee morale.     Courtesy in the workplace.     Interpersonal relations.     Work environment.     Organizational behavior.     Browse Catalog     by author:      Porath, Christine Lynne, author.       by title:      Mastering civility :...         MARC Display

Mastering civility : a manifesto for the workplace / Christine Porath. by Porath, Christine Lynne, author. New York, NY : Grand Central Publishing, 2016. Subjects Employee morale.   Courtesy in the workplace.   Interpersonal relations.   Work environment.   Organizational behavior. ISBN:  9781455568987 (hardcover) : Description:  viii, 230 pages : forms ; 22 cm Edition:  First edition. Contents:  Part I: The stakes: the high costs of incivility and the potential gains of civility. Clueless ; Sidelined ; Civility buys everything ; The incivility bug -- Part II: Civility checkup: how are you doing and how you can improve. Are you civil? ; The fundamentals ; Judge not ; Give more ; Practice E-civility -- Part III: Lift your organization: cycle to civility. Recruit ; Coach ; Score ; Practice -- Part IV: Lift yourself: handling incivility if you're the target. Your antidote to incivility ; Conclusion -- Tools: additional actions to become your best, most civil self -- Actions and impact for your group and organization. Requests:  0 Summary:  A full-length guide based on the author's New York Times article, "No Time to Be Nice at Work," demonstrates how to enhance workplace effectiveness by mastering the skills of professional civility. "From the leading authority on workplace incivility, Christine Porath, shows why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility. Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply and hijack focus. Even if people want to perform well, they can't. Ultimately incivility cuts the bottom line. In [this book], Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces."--Amazon.com.   Copy/Holding information Location Collection Call No. Status   Hawaii State Library Business, Science & Technology 650.13 Po Checked In Add Copy to MyList Kihei Public Library Adult Nonfiction 650.13 Po Damaged Add Copy to MyList Nanakuli Public Library Adult Nonfiction 650.13 Po Checked In Add Copy to MyList

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