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HAWAII STATE PUBLIC LIBRARY SYSTEM
Item Information
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More by this author
Lipp, Doug.
Subjects
Disney University.
Customer relations -- Management.
Employee motivation.
Employees -- Training of.
Success in business.
Browse Catalog
by author:
Lipp, Doug.
by title:
Disney U : how the D...
MARC Display
Disney U : how the Disney University develops the world's most engaged, loyal, and customer-centric employees / Doug Lipp.
by
Lipp, Doug.
New York : McGraw-Hill, c2013.
Subjects
Disney University.
Customer relations -- Management.
Employee motivation.
Employees -- Training of.
Success in business.
ISBN:
9780071808071 (alk. paper)
0071808078 (alk. paper)
Description:
xviii, 222 p. ; 23 cm.
Contents:
Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson 1: setting the stage for success -- Lesson 2: capture hearts and minds -- Lesson 3: it takes art and science -- Lesson 4: gather facts and feelings -- Lesson 5: be willing to change or be willing to perish -- Lesson 6: simplify the complex -- Lesson 7: the honeymoon will end -- Lesson 8: keep plussing the show -- Lesson 9: beyond orientation -- Lesson 10: the language of success -- Lesson 11: give back -- Lesson 12: communicate globally -- Lesson 13: work hard, play hard.
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Collection
Call No.
Status
Aiea Public Library
Adult Nonfiction
658.3124 Li
Checked In
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Hawaii State Library
Business, Science & Technology
658.3124 Li
Checked In
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