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Item Information       Summary     More Content     More by this author     Laughlin, Sara, 1949-     Subjects     Library administration -- United States.     Total quality management -- United States.     Library planning -- United States.     Customer services -- United States.     Browse Catalog     by author:      Laughlin, Sara, 1949-       by title:      The quality library ...         MARC Display

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. by Laughlin, Sara, 1949- Chicago : American Library Association, 2008. Subjects Library administration -- United States.   Total quality management -- United States.   Library planning -- United States.   Customer services -- United States. ISBN:  9780838909522 (pbk.) 0838909523 (pbk.) Description:  xiv, 144 p. : ill. ; 28 cm. Contents:  The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system. Requests:  0   Copy/Holding information No Item Information

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