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Item Information   Holdings     Summary     More Content       More by this author     Spector, Robert, 1947-     Subjects     Nordstrom (Firm)     Customer services -- United States.     Department stores -- United States.     Browse Catalog     by author:      Spector, Robert, 1947-       by title:      The Nordstrom way : ...         MARC Display

The Nordstrom way : the inside story of America's # 1 customer service company / Robert Spector, Patrick D. McCarthy. by Spector, Robert, 1947- New York : Wiley, c1995. Subjects Nordstrom (Firm)   Customer services -- United States.   Department stores -- United States. ISBN:  0471584967 (alk. paper) : Description:  ix, 244 p. : ill. ; 22 cm. Requests:  0   Copy/Holding information Location Collection Call No. Status   Thelma Parker Memorial P/S Library Adult Nonfiction 658.871 Sp Checked In Add Copy to MyList

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