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Item Information   Holdings     Summary     More Content       More by this author     Zappos.com (Firm), author.     Subjects     Zappos.com (Firm) -- Customer services.     Customer services -- United States.     Success in business -- United States.     Organizational resilience -- United States.     Employees -- Attitudes.     Browse Catalog     by author:      Zappos.com (Firm), author.       by title:      The power of WOW : h...         MARC Display

The power of WOW : how to electrify your work and your life by putting service first / from the employees of Zappos as told to #1 New York Times bestselling co-author Mark Dagostino. by Zappos.com (Firm), author. Dallas, TX : BenBella Books, Inc., [2019] Subjects Zappos.com (Firm) -- Customer services.   Customer services -- United States.   Success in business -- United States.   Organizational resilience -- United States.   Employees -- Attitudes. ISBN:  9781948836579 (cloth) : 1948836572 (cloth) : Description:  253 pages : illustrations ; 24 cm Contents:  Foreword / by Tony Hsieh -- Introduction: A higher purpose -- The heart of the service-minded culture -- People power -- Individuality welcomed -- Trust in action -- Beyond profits -- Below the surface -- Navigating changes -- Sharing values -- Driving change -- Early adapters -- The evolution revolution -- The future, now -- The power of Zappos Adaptive -- Afterword / by Tony Hsieh. Requests:  0 Summary:  "In The Power of WOW, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life -- from delivering empathetic customer service in the face of devasting circumstances to creating a self-organized organizational structure using Market Based Dynamics and everything in between"--   Copy/Holding information Location Collection Call No. Status   Hanapepe Public Library Adult Nonfiction 650.1 Za Checked In Add Copy to MyList Hawaii State Library Business, Science & Technology 650.1 Za Checked In Add Copy to MyList Salt Lake-Moanalua Public Library Adult Nonfiction 650.1 Za Checked In Add Copy to MyList

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