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Item Information   Holdings       More by this author     McClure, Charles R.     Subjects     Electronic reference services (Libraries) -- Statistics.     Electronic reference services (Libraries) -- Evaluation.     Electronic reference services (Libraries) -- Standards.     Reference services (Libraries) -- Statistics.     Reference services (Libraries) -- Evaluation.     Reference services (Libraries) -- Standards.     Browse Catalog     by author:      McClure, Charles R.       by title:      Statistics, measures...         MARC Display

Statistics, measures, and quality standards for assessing digital reference library services : guidelines and procedures / Charles R. McClure, R. David Lankes, Melissa Gross, Beverly Choltco-Devlin. by McClure, Charles R. Syracuse, N.Y. : Information Institute of Syracuse, School of Information Studies, Syracuse University ; Tallahassee, Fla. : School of Information Studies, Information Use Management and Policy Institute, Florida State University, [2002] Subjects Electronic reference services (Libraries) -- Statistics.   Electronic reference services (Libraries) -- Evaluation.   Electronic reference services (Libraries) -- Standards.   Reference services (Libraries) -- Statistics.   Reference services (Libraries) -- Evaluation.   Reference services (Libraries) -- Standards. Description:  v, 104 p. : ill., forms ; 28 cm. Requests:  0   Copy/Holding information Location Collection Call No. Status   Hawaii State Library R -- Language, Lit. & History 025.524 Mc Non Circulating Add Copy to MyList

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