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Item Information   Holdings     Summary     More Content       More by this author     Paz, Jon.     Subjects     Service cloud.     Customer services.     Cloud computing.     Browse Catalog     by author:      Paz, Jon.       by title:      Salesforce Service C...         MARC Display

Salesforce Service Cloud for dummies / by Jon Paz and TJ Kelley. by Paz, Jon. Hoboken, NJ : For Dummies, c2015. Subjects Service cloud.   Customer services.   Cloud computing. ISBN:  9781119010685 (pbk.) 1119010683 (pbk.) Series:  --For dummies. Description:  364 pages : illustrations ; 24 cm. Requests:  0 Summary:  Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing-- for your customers and for your company. Salesforce Service Cloud For Dummies is one of the first books to focus specifically on Salesforce Service Cloud software. With it, you'll discover how to set up a sophisticated support center for your business in a matter of a few hours. Whether you're a service executive, manager, support agent, or system administrator, you will discover how to maximize usage of Service Cloud through best practices and step-by-step guidelines. This book will help your customer service departments gain a holistic view of the customers they serve, and provide your customers with meaningful, efficient interactions.   Copy/Holding information Location Collection Call No. Copy Status   Kapolei Public Library Adult Nonfiction 658.812 Pa 2015 Checked In Add Copy to MyList

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