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Item Information   Holdings     Summary     More Content       More by this author     Michelli, Joseph A., 1960-     Subjects     UCLA Health System.     Medical care.     Total quality management.     Leadership.     Success in business.     Browse Catalog     by author:      Michelli, Joseph A., 1960-       by title:      Prescription for exc...         MARC Display

Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System / Joseph A. Michelli. by Michelli, Joseph A., 1960- New York : McGraw-Hill, c2011. Subjects UCLA Health System.   Medical care.   Total quality management.   Leadership.   Success in business. ISBN:  9780071773546 (hbk.) : 0071773541 Description:  xiii, 304 p. ; 24 cm. Contents:  UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan. Requests:  0 Summary:  Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.   Copy/Holding information Location Collection Call No. Status   Hawaii State Library Business, Science & Technology 610.6 Mi Checked In Add Copy to MyList Wahiawa Public Library Adult Nonfiction 610.6 Mi Checked In Add Copy to MyList

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