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Item Information   Holdings     Summary     More Content       More by this author     Leonard-Barton, Dorothy, author.     Subjects     Knowledge management.     Mentoring in business.     Information resources management.     Information technology -- Management.     Technological innovations -- Management.     Browse Catalog     by author:      Leonard-Barton, Dorothy, author.       by title:      Critical knowledge t...         MARC Display

Critical knowledge transfer : tools for managing your company's deep smarts / Dorothy Leonard, Walter Swap, Gavin Barton. by Leonard-Barton, Dorothy, author. Boston, Massachusetts : Harvard Business Review Press, c2015. Subjects Knowledge management.   Mentoring in business.   Information resources management.   Information technology -- Management.   Technological innovations -- Management. ISBN:  9781422168110 (hardback) : 1422168115 (hardback) Description:  219 pages ; 25 cm Requests:  0 Summary:  "Addressing the critical issue of knowledge transfer within an organization, this book offers practical advice on how to structure the transition of documented information and the even more valuable non-documented knowledge that outgoing staffers have-before it leaves with them. Whether a result of a retirement, an acquisition, promotions, transfers, or layoffs-all organizations have lost what these authors call "deep smarts" when workers leave. Now, Dorothy Leonard and Walter Swap, coauthors of the popular Deep Smarts, and their coauthor Gavin Barton offer a solution. The trio has constructed a new approach that not only helps organizations put in place the structures and practices to pass along knowledge from expert to successor, but also identifies tacit knowledge-knowledge that is largely undocumented and lives inside of people's heads. Based on theory and research, this book offers a variety of examples, tools, and templates to take action before essential knowledge disappears"--   Copy/Holding information Location Collection Call No. Status   Hawaii State Library Business, Science & Technology 658.4038 Le Checked In Add Copy to MyList

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