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Item Information   Holdings     Summary     More Content       More by this author     Frei, Frances.     Subjects     Customer relations.     Customer services.     Service industries -- Management.     Browse Catalog     by author:      Frei, Frances.       by title:      Uncommon service : h...         MARC Display

Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss. by Frei, Frances. Boston, Mass. : Harvard Business Review Press, c2012. Subjects Customer relations.   Customer services.   Service industries -- Management. ISBN:  9781422133316 (alk. paper) 1422133311 (alk. paper) Description:  x, 247 p. : ill. ; 24 cm. Contents:  Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger. Requests:  0 Summary:  Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.   Copy/Holding information Location Collection Call No. Status   Hawaii State Library Business, Science & Technology 658.812 Fr Checked In Add Copy to MyList

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